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Return Policy
REFUND POLICY
. Merchandise must be returned within 30 days of order received. Return outside this timeframe can be accepted with special circumstances.
. Merchandise must be returned with the DO NOT REMOVE TAG attached, we are not able to accept return if the TAG is removed.
. All import fees, taxes and/or duties are the responsibility of the customer, only partial refund will be issued if the delivery is unsuccessful or refused by you due to the unpaid taxes and/or duties.
. Merchandise must be unworn and unwashed, in it's original condition and packaging as received (if the package receive damaged, then please return the merchandise in the damaged packaging).
. All footwear must be returned in it's original condition with original shoebox and packaing, NO postal lables on the shoebox.
. Under garment, swimwear and bodysuits cannot be returned.
. All Sales item(s), special ordered item(s) & customised item(s) is/are final & non refundable, exchange on Sale item(s) is/are subject to stock availability.
. Original shipping charges are non-refundable on Returns & Cancelled orders.
. All exchanges are subject to stock availability.
. The cost of the return shipment will not be covered by I THE LABEL.
. Refund will only be issued in it's original form of payment method or Store Credit.
. Return must be send back to the Warehouse Return Address we’ve provided, being mostly in AU or HK warehouse. *Return sent to other address is not able to be accepted.
. Refund will be issued once we received your returned order.
. Please ensure the Shipping Address you provided is a secure address, we are not able to resend or refund if the package was stolen after delivery, unclaimed on arrival or refused due to unpaid tax or duties.
CHANGING ORDER POLICY
You may be able to change your order if you advise us prior to your order being posted.
To see if your order can be changed, please email us on care@ithelabel.com
Unfortunately we are not able to change your order if your order has been posted. If your order has been posted, please refer to the Return Policy to arrange to return your order, should this be required.
CANCELLATION POLICY
You may be able to cancel your order if you advise us prior to your order being posted.
To see if your order can be cancelled, please email us on care@ithelabel.com
unfortunately we are not able to cancel your order if your order has been posted. If your order has been posted, please refer to the Return Policy to arrange to return your order, should this be required.
We are not able to change the delivery address for order has been posted.
IMPORTANT IMFORAMTION
*Please try on the footwear on a soft surface until you've decided to keep them. We can NOT accept footwear with bottom sole marked, dirtied, scratched or with protective peel removed.
*Please wrap the return merchandise with care. Merchandise must be returned in it's original condition, unused and undamaged, with all garment tags attached and in their original packaging. Returns that are damaged, soiled or altered will not be accepted or a percentage of compensation will deducted depends on the severity of the damage.
*We have 3 warehouses located in Australia, HK China & USA, orders will be dispatched depending on stock availability and destination country to ensure the fastest deliver possible. Returns will need to be send back to our HK warehouse.
*Please declare your return package with lower value or the actual price you've paid for (exclude the shipping charge you've paid for) as you'll be responsible for the extra duty charge occurred by the high value declared on the return package.
*It's the customer's responsible for all import fees, taxes and/or duties. If the shipment is refused upon delivery due to the import fees, taxes and/or duties, the package will either be destroyed or returned to it's sender, in those cases, only partial refund will be issued if the delivery is unsuccessful or refused by you due to the unpaid taxes and/or duties.
HOW TO EXCHANGE / RETURN
Please request Return or Exchange via our easy to use Return Centre by visiting: https://ithelabel.returnscenter.com/
PROCESSING TIME
. Original shipping charges are non-refundable
. Refunds will be processed within approximately 3 working days after we receive your return.
. Exchange will be processed within approximately 3 working days after we receive your return.
SHOES
All shoes must be tried on a soft surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original condition with undamaged shoe box as this is considered part of the product.
FAULTY GOODS
Goods are classified as faulty if they are received with manufacturing fault. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
COLOURS
We have made every effort to display as accurately as possible the colors of our products that appear on I THE LABEL, However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
TAXES AND DUTIES
All import fees, taxes and/or duties are the responsibility of the customer, even if the shipment is refused upon delivery.
Your package is shipped as DDU, "duties and taxes unpaid". VAT, Taxes and/or duties are NOT included in the shipping fee or the product price. Taxes and/or duties are NOT within our control because they are levied by the law of the country your order is being shipped to.
I THE LABEL is NOT responsible for those taxes and/or duties. We cannot predict if you'll be charged and what your particular charges may be. If those charges occurred, you'll be contacted by the shipping company on behalf of customs. It's your responsibility for the charges to be paid in order for your package to be released from customs.
*Gift invoice is available upon request, but we can NOT guarantee it'll avoid the possible taxes and/or duties.
Please understand we can only issue partial refund for your order if the delivery is unsuccessful or refused by you due to the unpaid taxes and/or duties.